Your restaurant's AI teammate for guest interactions.
Remy talks to your guests on WhatsApp, phone, Google, email, SMS, and more — 24/7, across every channel. Whether you run one restaurant or twenty, Remy handles every guest interaction so your team can focus on what really matters: great hospitality.
Not a chatbot. A colleague.
Remy is an AI-powered team member that takes care of guest communication — before, during, and after every visit. It learns your menu, your hours, your tone of voice, and even how you like to greet guests. Works seamlessly across all your locations with a unified voice.
It lives inside your existing channels — WhatsApp, voice, or your website — and makes every interaction feel warm, personal, and effortless.
Better for everyone in the room.
More revenue. Better margins.
More revenue, less effort.
Remy reduces no-shows, fills more bookings, and turns one-time guests into regulars — without adding headcount. Every location performs, from your flagship to your newest opening.
Know your guests, one by one.
Remy builds rich guest profiles and collects feedback after every visit. Use those insights to personalise offers, improve service, and drive repeat visits — whether you're managing one table or a whole group.
A team member that never clocks off.
24/7 availability across every channel. No missed calls, no ignored messages, no gaps in service — whether it’s a Tuesday lunch or a Friday dinner rush.
Everything a great host would do.
Take & manage reservations
Books, modifies, and confirms reservations directly into your existing systems.
Answer any guest question
Menu, allergens, opening hours, parking, special events — Remy knows it all.
Handle special requests
Dietary needs, celebrations, accessibility — handled with care and precision.
Follow up after the meal
Personalised post-visit messages, feedback collection, and review nudges.
Speak multiple languages
Switches seamlessly to the guest's preferred language, mid-conversation.
Remember returning guests
Builds rich guest profiles and uses them to make every visit feel personal.
Work across every channel
Phone, WhatsApp, web chat, Instagram DMs, email — wherever your guests are.
Hand off to staff when needed
Knows its limits. Escalates gracefully to a human when the moment calls for it.
Manage parallel conversations
Handles dozens of simultaneous interactions without missing a beat.
Learn from experience
When Remy doesn't know something, it asks staff. That answer gets remembered — so the same question is never missed twice.
* Some capabilities are currently in development and will be available soon.
One Remy. Every channel.
Remy meets your guests wherever they are — WhatsApp, phone, web, SMS, email, Instagram, Facebook, or a booking platform. Every interaction is nuanced, personal, and professional. Every conversation is available 24/7. And every detail — the guest, their history, their booking, your restaurant — is known equally across every channel, every time.
Rich, conversational messaging your guests already love — voice notes, images, and instant replies.
Phone
Natural voice conversations, 24/7. Remy answers every call with warmth, context, and precision.
Website Booking Form
A seamless booking form embedded directly in your restaurant's website — guests reserve a table without ever leaving your page.
Remy connects with your Google Business Profile and Reserve with Google, turning search intent into confirmed bookings in seconds.
SMS
Quick, reliable text messages for confirmations, reminders, and last-minute updates.
Professional, personalised email responses — from enquiries to post-visit follow-ups.
Instagram & Facebook
Remy handles DMs and Messenger conversations on both platforms, turning social interest into confirmed bookings.
Booking Systems
Integrated with third-party reservation platforms — Remy keeps everything in sync, automatically.
"Whether a guest books by phone on Monday and messages on Instagram on Friday, Remy knows exactly who they are — and treats them accordingly."
* Some channels are currently in development and will be available soon.
Three things that set Remy apart.
Warm
Conversations that feel human.
Remy uses names, remembers preferences, and adapts its tone to match your restaurant's personality. Every interaction feels personal — because it is.
Personal
Knows your restaurant inside out.
Everything Remy knows is curated by you — your menus, your policies, your tone of voice. It doesn't guess. It knows. And it learns more with every conversation.
Trustworthy
Never makes things up.
Remy is self-aware. When it doesn't know something, it says so — and asks for help. Staff stay in full control, with complete visibility of every conversation.
Remy never really sleeps.
A day in the life of Remy at a busy restaurant — from the first WhatsApp at dawn to the last thank-you message after service.
While the city wakes
Three WhatsApp conversations already handled: an anniversary booking confirmed, a 20-person request politely declined with an alternative date, and a first-time guest sent the latest vegan menu PDF — all before the team arrives.
The Instagram DM
Aisha messages via Instagram asking if the tasting menu can be adapted for pescatarians. Remy replies with the full list of dishes, notes the preference on her booking, and the conversation ends with a heart emoji.
The question Remy can't answer
A caller asks about the provenance of the 2019 Merlot. Remy doesn't bluff — it pings the sommelier, gets the answer, calls back within two minutes, and reserves a bottle in their name for dinner.
The personalised nudge
Personalised WhatsApp reminders go out to tonight's guests. Two cancel — Remy fills both spots from the waitlist before the cancellations even hit the diary.
Speaking their language
A couple from Lisbon calls over WhatsApp voice. Remy switches to Portuguese seamlessly, recommends the seafood risotto, and books them for tomorrow at a window table.
The QR code waitlist
Leo and Priya walk in without a booking. The host invites them to scan a QR code. At 20:18, a table frees up — Remy texts them instantly: "Your table is ready."
Consistency across the group
A guest who dined at the Shoreditch branch last month leaves a 3-star review at the Soho location. Remy spots the pattern, drafts a personalised response, and flags it to the area manager — before anyone on the team has seen it.
Post-meal feedback
Personalised messages go out asking for feedback. For glowing responses, Remy offers a ready-to-use review draft based on the guest's own words — and nudges them to post it.
After the last table
Thank-you messages sent. Tomorrow's gaps filled. A short report shared: total covers, no-shows prevented, upsells made. When the team locks up, Remy is still listening.
The late-night booking
A guest in Tokyo — planning a birthday dinner for their partner visiting London — messages at 1am. Remy confirms a table for two, notes the occasion, and asks if they'd like a small dessert surprise arranged. They say yes. The request is queued for the morning team.
The 1-star review
A scathing Google review lands overnight. Remy drafts a calm, empathetic response — acknowledging the experience, not deflecting — and flags it for the manager to approve before it goes live. By the time the team arrives, it's ready to post.
* Some interactions shown are illustrative of planned capabilities and may not yet be live.
See Remy in action for yourself.
Experience a live demo with a real restaurant — ask questions, make a booking, or try to break it. We want your honest reaction.
Be among the first to try Remy.
Whether you're a restaurant owner curious about what Remy can do for your guests, or simply want to learn more — we'd love to hear from you.